The team should first study the national movement toward the adoption of effectiveness indicators and then proceed to examine best practices in peer institutions. The team should collaborate with staff at the functional level in identifying and proposing appropriate indicators. The team should also seek to review its work with the President's Staff and the Strategic Planning Council.
The indicators selected should meet several criteria:
- They should reflect institutional performance outcomes that result from the various processes and systems that accomplish the college's mission.
- To the extent possible, they should be capable of benchmarking (i.e. base lined with internal results and/or comparable to the outcomes of peer institutions).
- The indicators should be well-recognized as key and critical to the institution's success by those involved in the recommendation as well as those who are involved in the underlying processes or systems whose effectiveness is being measured.
- Indicators selected should represent the outcomes of systems and processes that can be improved. That is, the value and the inclusion of such indicators are linked to their use in quality improvement.
- A concise sub-set of indicators should be selected for use in an effectiveness dashboard. This would include indicators traditionally valued by the academic community as well as those commonly understood by the public.
- Indicators should include major areas of institutional functioning, specifically including community education, information technology, and support areas such as finance, facilities, auxiliary enterprises, and human resources.
- Some indicators should speak directly to SWIC's effectiveness in the teaching and learning processes, as seen in outcomes relating to students' overall success in achieving their academic, career, and personal goals.