Department of Public Safety - Services Satisfaction Survey

Services Satisfaction Survey

We are continually looking to improve our services and customer relations. It is important to us to learn how you evaluate your experience with the Southwestern Illinois College Public Safety Office. You are completing the following questionnnaire under a condition of anonymity. If you would like to be contacted, please complete the "Contact Information" section on the next page.

Initially, how did you contact the Department of Public Safety?
Telephone
Walked In
Approached an Officer on Campus
Other - Please specify:

If you called or walked in, was the communication officer helpful, courteous and attentive to your needs?
Yes
No
Not Sure
If you answered "No" or "Not Sure", please explain:

What type of service was requested?
Vehicle Access
Vehicle Jumpstart
Vehicle Registration
Lost & Found
Report a Crime
ID Card
Other - Please specify:

Was the service you requested received in a timely manner?
Excellent
Acceptable
Not Acceptable

How would you rate the level of professionalism displayed by the Officer/Public Safety representative?
Very Professional
Professional
Not Professional

Did the Officer/Public Safety representative have sufficient knowledge to assist in your situation?
Yes
No
If you answered "No", please explain:

Please grade the overall service you received from the Southwestern Illinois College Department of Public Safety:
Excellent
Very Good
Average
Poor

Please feel free to make any additional comments or suggestions: