3.03.0 out of 5 stars
Belleville, IL 62220
Hybrid work in Belleville, IL
$40,000 – $43,000 a year – Permanent, Full-time
Full job description
Precision Practice Management is very proud of its rapid expansion in the Midwestern region and throughout the U.S. We attribute our accelerated growth to our ability to provide exceptional revenue cycle management services to our hospital and private physician practice clients. We are experts in many of the most widely used electronic health record and practice management systems today, and we are experts in the coding and billing practices of more than 40 medical specialties. We provide our medical billing and coding professionals with comprehensive, ongoing training, as well as robust software tools and proven processes, so that they are in a position to achieve outstanding results for Precision’s clients. We also make a very important commitment to our employees – to provide an exciting professional atmosphere, filled with continued education, training and support from every member of our company, including at the executive level, with a view towards developing each member of our team into a highly skilled professional dedicated to the success of Precision and its clients. We invite you to join us as we continue our trajectory.
Precision is currently seeking a Help Desk Analyst.
The Helpdesk Analyst is a Tier 1 position dedicated to efficient handling of incoming IT related client support issues via e-mail and phone calls in a fast-paced work environment. This is an excellent opportunity for someone with a customer oriented, positive attitude who is looking to further their career in the growing field of Healthcare IT.
Required Skills
The desired candidate will have knowledge of Windows Server, Windows 10/11 installation and troubleshooting, Microsoft Office, MacOS, Microsoft Edge, Chrome, Mobile devices (Android, iOS), basic networking (WIFI/LAN), PC/laptop hardware and troubleshooting. The Helpdesk Analyst must have the following skills: the ability and desire to provide excellent customer service, excellent organizational skills, the ability to manage multiple tasks/projects efficiently and excellent problem-solving ability. The candidate must be a team player with a positive attitude and be able to work independently. This position will require participation in a monthly on-call rotation. Candidate must be willing to travel to client sites on an as needed basis within the metro region including Precision’s physical office in Illinois.
Experience
The ideal candidate will possess 2-3 years of prior help desk experience. Candidate must be a self-starter with the technical knowledge to troubleshoot, diagnose and fix general PC issues and possess drive, determination, and desire to learn the IT business from the ground up. Advancement opportunities are readily available for the right candidate.
Job Types: Full-time, Permanent
Pay: $40,000.00 – $43,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends