Curriculum: CIS Tech Support/Help Desk | Southwestern Illinois College

CIS Tech Support/Help Desk Associate in Applied Science Degree (010A)

Catalog Year: 2019-2020

First Year

Fall Semester
Course Number Course Description Credits
MATH 107 General Education Statistics (or higher) 4
NETW 101 Introduction to Networking 3
CIS 181 Operating System/Windows 3
CIS 185 Introduction to Information Technology 3
ENG 101 Rhetoric & Composition I 3
  Human Well-Being Elective 2
Total Semester Credits: 18
Spring Semester
Course Number Course Description Credits
CIS 180 Introduction to Programming 3
CIS 179 Computer User Support 3
NETW 188 Windows Server I 3
OAT 175 Electronic Spreadsheet 3
OAT 180 Word Processing 3
SPCH 155 Interpersonal Communication 3
Total Semester Credits: 18

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Second Year

Fall Semester
Course Number Course Description Credits
NETW 271 Network Security 3
CIS 178 Administrative Scripting 3
OAT 128 Microsoft Outlook 1
OAT 165 Presentation Graphics 2
OAT 185 Database Applications 3
EET 256 Preparation for A+ Certification 3
Total Semester Credits: 15
Spring Semester
Course Number Course Description Credits
ECON 201 Principles of Economics I (Macro) 3
CIS 297 Information Technology Internship 3
  CIS Approved Electives (see below) 6
  Human Relations Elective 3
Total Semester Credits: 15
Total Program Credits: 66

CIS Electives – CIS Tech Support/Help Desk (010A)

Course Number Course Description Credits
CIS 165 Python Programming 3
CIS 174 Web Fundamentals I 3
CIS 177 Web Development I 3
CIS 180 Introduction to Programming 3
CIS 195 Introduction to Databases 3
CIS 212 Web Development II 3
CIS 246 System Development and Design 3
CIS 275 SQL Programming 3
CISC 106 Introduction to Cybersecurity 1
MGMT 213 Human Relations in the Workplace 3
NETW 182 Linux Operating System 3
SPCH 151 Fundamentals of Public Speaking 3

Prerequisites may be required for some courses. Refer to the Online Course Catalog or Class Search link in eSTORM for a full course description.

Career Opportunities

  • Help Desk Coordinator
  • Help Desk Analyst
  • Help Desk Customer Support Representative
  • Help Desk Technician
  • Help Desk Specialist