Online help

Students

Go to eSTORM, Main Menu → Help (you do not need to be logged in) https://www.swic.edu/swic-links/resources/

Faculty/Staff

Go to InfoShare, click on the Help icon (must be logged in)

In-person assistance

Visit the Belleville Campus Technology Assistance Center: Information Sciences Building, Room 1085. Monday through Friday, 8:30 a.m. to 4 p.m.

  • Emails and voicemails will be answered during open support hours:
    • Monday-Wednesday from 6 a.m. – 10 p.m.
    • Thursday from 4 a.m. – 10 p.m.
    • Friday from 6 a.m. – 8 p.m.
    • Saturday 7 a.m. – 3 p.m.
    • Sunday (limited email support)
  • To help expedite requests, please leave your:
    • Full name
    • Student ID/Employee ID number
    • Call back number (for voicemails)
    • Brief description of your problem