Saint Charles, MO | $46,000 annual salary

The Service Advisor will act as the primary liaison for warranty assistance and customer support for a diverse range of unique products, including custom-designed displays, trailers, and vehicles. This role involves logging warranties into the IQS Nonconformance Module and managing customer support manufacturing orders from opening to closure.

• Provide postproduction customer warranty and support to customers by opening and managing service tickets to completion.
• Coordinate internal or external vendors to perform service and/or repair work across the US.
• Handles the administrative tasks of the project including maintaining project management documents with clients and internal processes.
• Researches and submits estimates/proposals.
• Facilitates discussions and conducts meetings to address issues.
• Document and track non-conformances or warranty issues into the Quality database.
• Coordinates the project schedule, monitors deadlines, and provides weekly status updates to management to ensure projects are completed on-time and within budget.
• Provide technical support and basic troubleshooting information to field teams.
• Document and provide customer feedback to internal departments. (Production / Engineering / Project Management)
• Ensure resources are available for the project team including documentation, supplies, and subcontractors.
• Develop method of customer acceptance for external service work provided.
• Collaborate with Purchasing to develop national support networks.
• Be knowledgeable of and cross-train on Quality System Requirements.
• Additional evening and/or weekend hours may be required to meet customer needs.

Required Skills:
• High School Diploma or equivalent and 2 + years of customer service experience in the manufacturing, automotive, trucking, or related industry.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to be flexible and multitask in a sometimes-ambiguous working environment.
• Ability to build and maintain customer relationships.
• Take initiative to communicate and solve problems.
• Willing to learn and grow.
• Willingness to provide instruction to other employees.
• Maintain a positive attitude towards customers and team members.
• Ability to learn and provide basic troubleshooting skills to support customer service issues in the field.
• Must demonstrate a consistent and stable work history, along with strong verbal and written communication skills.

Preferred Qualifications
• Must be able to display mechanical aptitude and use basic hand tools such as a tape measure, level, drill, etc…
• Knowledgeable of automotive and trucking parts.
Physical Requirements:
• Sitting, standing, and walking in office, warehouse, and manufacturing environments.
• Ability to climb in and out of trailers, scaffolding and up ladders.
• Ability to bend, lift, and position self to move about the office, as needed.
• Required use of fingers and hands to operate a computer.
• Vision abilities required by this job include close and/or color vision, and ability to adjust focus.
• Must have the ability to hear and respond to auditory signals, distinguish tones and pitches in equipment, and use hearing protection during specific tasks.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://craftsmenind.aaimtrack.com/jobs/1256795-329195.html