RBM, Hazelwood, MO and Florissant, MO
At RBM, we believe great communities are built by great teams. We work together, do the right thing, and take pride in delivering work that residents, partners, and teammates can rely on. Every day we look for ways to improve, support each other, and create places people are proud to call home.
Role Purpose
Service Technician I supports the maintenance and operational integrity of RBM’s communities by completing work orders, assisting with make readies, contributing to preventive maintenance, and ensuring high-quality upkeep of the property while delivering excellent customer service. This role builds foundational skills while working under the guidance of the Property manager, Maintenance Supervisor, and Tech 2 team members.
Primary Responsibilities
• Complete assigned maintenance work orders, make-ready tasks, and preventive maintenance activities in a safe and timely manner.
• Identify and report property deficiencies, safety issues, and resident concerns to the Service Manager or Community Manager.
• Maintain property grounds daily, assist with trash removal, and support daily property inspections.
• Ensure all work meets company quality standards and adheres to safety protocols.
• Maintain, track, and communicate inventory needs for tools and supplies.
• Use AppFolio to clock in/out of workorders, log work performed and respond to communications.
• Participate in the on-call rotation and respond to emergency calls within required timeframes.
• Deliver courteous, solution-oriented resident interactions that reflect RBM standards.
Key Performance Metrics
• Daily Work Order Productivity: Completes an average of 10–15 work orders per day while meeting quality standards along with no re-worked work orders within 7 days.
• Make-Ready Turnover: Completes 1–2 make-ready units per week depending on occupancy needs while meeting quality standards.
• Occupancy Inspection Results: Achieves 80% or better first-pass rate on occupancy inspections.
• Cycle Time: Complete all assigned work orders withing the <= 48 hours from the assigned date.
• Reputation Management: Maintains fewer than 4 negative online reviews per quarter associated with maintenance service.
• AppFolio Accuracy: 100% of work orders documented the same day as completion.
• Emergency Response: Responds to after-hours emergencies within the required timeframe per company policy.
Required Collaboration Points
• Maintenance Supervisor (daily assignments, QC, training)
• Community Manager (resident communications, schedules, inspections)
• Maintenance Tech II/Peers (two person tasks, coverage)
• Vendors (access, prep, safety)
Engagement in My Role
• Completes work orders fully, not halfway
• Communicates if parts are delayed
• Shows up on time and ready
• Keeps tools and work areas clean
• Point out safety or recurring issues
Requirements
• Minimum 1 year of maintenance experience, preferably multifamily
• Basic carpentry, plumbing, electrical, and troubleshooting knowledge.
• Ability to lift 50 lbs. and perform physical labor like bending, lifting, pulling, and pushing.
• Ability to work in varying weather conditions
• Current, valid driver’s license & daily reliable transportation
• Positive attitude, willingness to learn, and strong work ethic
How to Apply | amtripp@rbm-partners.com